Privacy Policy

Who are we?

We are Tyg Limited and we can be contacted at [email protected]

Our privacy principles are:

We respect your personal data.
We will store it securely.
We will never share it with anyone else.
We will delete it when you ask us to.
We will not transfer your personal data outside of the European Economic Area without your consent.
We will always comply with applicable UK Data Protection legislation including GDPR when dealing with your personal data. Further details on Data Protection can be found at the website for the Information Commissioner (

About the Policy Your IP Address:

We may use your IP address to help diagnose problems with our server and to administer the Site. Your IP address may also be used to help identify you and to gather broad demographic information about you. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police.

Our Security Precautions:

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use high grade standard Secure Server Software (SSL) encryption for your transactions with us; which encrypts all of your personal information.We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.

Please note, however, that where you are transmitting information to us over the internet, then given the internet is not a secure medium, we cannot definitely guarantee the security of this information.


A cookie is a small file that is automatically issued to your computer when you enter our Site and which is stored by the browser on your computer’s hard drive. Cookies identify your computer, not the individual user of your computer. Cookies store some basic information that helps us to identify if a user of your computer has visited the Site before and if you have provided us with some personalised information. Our Site uses cookies to keep track of what you have purchased. We use cookies to deliver content specific to your interests, to save your password (if you have supplied us with one) and so we can inform you if you have made multiple bookings for specific events on our Site. You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas of the Site.

Information We Request Directly From You:

Our Site’s purchasing process requires you to give us personal information (e.g. your name, address and email address) and also financial information (e.g. your credit card details).

How We Use Personal Information:

Tyg Ltd's Relationship with its Clients - Tyg Ltd provides a software licence to businesses to enable them to sell and market their tickets online for their attractions and events. It does not own, manage or organise those attractions or events, but the owner, manager or organiser has agreed to use the Tygit system licence to market and sell their tickets via their websites.

Whenever you purchase a ticket from their website, you are purchasing that ticket from the owner, manager or organiser of the attraction or event, and that contract is subject not only to these terms and conditions, but also to any terms, conditions or policies imposed by the relevant attraction or event. If you wish to familiarise yourself with the terms, conditions and policies of the attraction or event before you commit to purchasing your tickets, please contact the attraction or event organiser direct. We do not have any role in setting ticket prices and we do not have any control over the quality of the attraction or event for which

you have purchased tickets. Any complaints about ticket prices or the quality of the attraction or event should be directed to the attraction or the event organiser. If gift aid is applicable, you can agree to apply it to your purchase. In this case, your personal information will be used by the relevant attraction or event so they can reclaim your Gift Aid amount from the relevant Government Department. In all other circumstances your personal information may be shared between Tyg Ltd and its Clients for the particular event for which you are buying tickets in accordance with this Privacy Policy and Tyg Ltd’s contractual relationship with their Clients. Your personal information may be used by Tyg Ltd to contact you by post, phone or by email when necessary in connection with transactions entered into by you.

Tyg Ltd does not sell names, e-mail addresses or any other customer profile information to other third parties. Nor do we have any intention of doing so in the future.


How We Use Financial Information:

Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.


Disclosure of Your Personal Information and Financial Information in Compliance with Laws:

You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Tyg Ltd, or to protect the rights, property or safely of Tyg Ltd, users of the Site or others.


Transfer of Personal Information In Event Of Sale Of Tyg Ltd Or Its Assets:

In the event that Tyg Ltd is sold, or transferred some of its assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information will remain subject to this privacy policy. Your personal information will be passed on to a successor in interest in the event of liquidation or administration of Tyg Ltd.


How We Use Demographic Information:

Demographic information is statistical data about our purchasers’ age, gender, location etc. We use this demographic information to tailor our Site to the interests of our users. This information may be shared with advertisers only on an aggregate basis so that they can tailor their advertisements to the appropriate audience. “On an aggregate basis” means that your personal details would not be identifiable in the demographic information that we may use with advertisers.


Others Sites/Third Party Vendors and Their Privacy Policies:

This Site may contain links to other web sites. Tyg Ltd is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those web sites’ privacy  policies independently. If you have any questions or concerns about this privacy statement, you can contact us at [email protected]

How long do we keep your information?

We will hold your personal data on our systems for as long as the attraction or event is a Tyg Client and for as long afterwards as is necessary to comply with our legal obligations. We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data with the exception of retaining your personal data in an archived form in order to be able to comply with future legal obligations, including but not limited to compliance with tax requirements and exemptions, and the establishment exercise or defence of legal claims.

We securely destroy all financial information once we have used it and no longer need it.

How can you review/amend/delete your data?

If you setup a Tyg account you can log onto your account at to review/update your details.

If you wish for us to erase your data as outlined above then please contact us at [email protected] or by post to Tyg Ltd Admin team, Muncaster Castle, Ravenglass, Cumbria CA18 1RQ.

If you have any concerns about how we process your personal data please contact us at [email protected]

You also have the right to take any complaint about how we process your personal data to the Information Commissioner

Amendment to this Data Privacy Policy:

We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website

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You're in Safe Hands.

Tyg Tickets is proud to be members of:

ISO 9001 : 2015
Sage pay
Secure Tickets from Autherised Retailers
Information Commissioners Office